How does the Floor and Decor Return Policy Work?

Floor and Decor Return Policy:

If you are a DIY home or office decor enthusiast, there’s no way you have not heard about the floor and decor return policy. It’s a hugely popular brand and a one-stop solution for all of your home decor needs. But what if the look you have in mind doesn’t turn out the way you wish? What if the things you have very dearly chosen don’t really go the magic you wanted in your home? In these cases, you should always be mindful of the floor and decor return policy, which will in turn save you a lot of money alongside making good use of your assets. But how do you understand the complexities mentioned in the floor and decor return policy? It can be really challenging to mark out the facts that are associated with your cases out of a list of a good number of terms and conditions and norms that are listed there. In order for you to be more comfortable, I have listed down the important points that you must keep in mind while returning items to the floor and decor.

Shopping is highly enjoyable, but at the same time, if it is not beneficial for you, it can turn into a huge disaster. But while shopping at well-known stores that offer decently priced products, you must always keep in mind the possibility of returning the items. In the case of the floor and decor return policy, it mentions that there are 2 ways that can be used to return or exchange the items purchased. Floor and Decor has stores all across the USA and provides shipping overseas (especially to Canada). This brings us to the point of how should one approach the floor and decor return policy so that it is convenient for you to order things the next time without really worrying about the situation in which you will have to return the items purchased.

Here is a simple guide that will help you understand the minute details of the floor and decor return policy. This is a crisp and quick list of factors that form an important part of the terms and conditions of the floor and decor return policy.

1. The modes of returning:

When it comes to returning the product itself, you can opt for the following modes.

• You can either return the product by physically visiting the store or through an online return application (for areas where there are no physical stores).
• Both of these are convenient and have their respective pros and cons which leaves you to decide which one will be best as per your requirements.
• In this case, if you live in the USA, it will be much easier for you to personally visit the store and check the policy details. But if you live in Canada (or areas with very few stores), you only have an online return option available which will demand a little more efforts from you than the offline return method yet it is equally effective.

2. Return to stores:

• Though considered convenient by many, this will require you to visit the store in person to get the entire procedure of returning the purchased item initiated.
• For this, you can either directly visit the store (if you already know its location) or you can search for the nearest stores first and then decide upon going to the selected one that is near your location and is accessible.
• Further, make sure that you read the store reviews beforehand to know the visitor experience of that store
• The store assistants will help and guide you through the process, and within a few working days (approximately 6-7 days), you’ll get the refund.
• Make sure that you carry your purchase receipt with you and talk about your issue along with the reasons for return to get the process started.

3. For online returns:

• For places that don’t have physical stores available, this is the only option left for you to initiate the process of returning the items purchased by you.
• For this, the first thing you need to do is reach out to the customer care of Floor and Decor with all the necessary details (purchase receipt, etc.). This can be done through emailing or directly calling customer care services.
• The customer care team will provide you with the return merchandise authorization, which will make it easy for you to ship the product back as this will begin the process of item returning.
• You need to safely pack the product and get it shipped safely so that no damage occurs during transportation. This should be shipped very carefully to the address told by the customer care services or the floor and decor officials themselves.
• If you don’t get the return merchandise authorization, you can incur an additional cost of 10%, and the shipping company will not pick up your order if it is not packed well.
• Anyway, you’ll have to beat the shipping cost of the return which doesn’t have a substitute. For getting the greater benefit of a refund or exchange, this much cost is inevitable.

4. Refunds:

• When it comes to the refund of the money, there are several details involved which are important for you to know beforehand.
• If you are returning the product within the 90-day time frame, you’ll get the refund the same way you made the payment.
• If the period exceeds the 90-day limit, then you’ll be provided with store credits and no monetary refunds.
• The money will be directly refunded in the way you made the payment. This will involve the transfer of money to respective credit or debit cards, floor and decor cards (store credits), gift cards, etc.
• Don’t worry they keep the record of revert transactions, but you still should keep your transaction proofs handy, in case they are needed for authentication or confirmation.
• In the case of cash, you’ll be refunded the full amount if it is below $500; if it exceeds this limit, a check will be provided to you that you can deposit in the bank to get the money refunded.

5. Product conditions:

• When it comes to the condition of the product acceptable for return, it is specified that the product should be unused and not installed. The condition and shape of the product are of utmost importance to the company.
• Products that are damaged while shipping and are unused are also acceptable for return or exchange but keep the proof of receiving these in the said condition ready, so that you can provide it whenever the need arises.
• Non-receipted products with late returns, undamaged, and in resalable condition are acceptable, but the refund will be in the form of store credits.
• When it comes to custom orders, a refund is unlikely, but you can get an exchange offer.

6. Exchange policy:

• When it comes to the exchange policy, the floor and decor have all the specifications listed down very effectively that you must know in order to make better deals out of the ones you are planning to have
• An exchange is difficult when it comes to the products that were bought on sale. A refund in that condition will have extra complications.
• Other than this, all the damaged items ( during travels and shipping) that are not used will immediately go through the process of exchange.
• In the case of custom-made items too, an exchange is provided if they are damaged during shipping otherwise it becomes hard to find a similar item.

Conclusion:

All in all, the floor and decor return policy is simple and easy to follow. Just be mindful of the specifications that are provided by the company on its official website. If time is not an issue, I would suggest you go physically to the store instead of opting for a pick-up option, as the people in the store will be able to access the issue more thoroughly and you will be provided with more quick solutions. This will also ensure that you don’t have to bear the shipping cost of the item(s) you want to return. This in no way means that online applying for a pick-up option is bad, but since there’s no physical examination of the product, this will take time as the entire process of the floor and decor return policy will start only after they receive the product that is to be returned, which will further delay the rest of the process of returning and refunding amount related to the item.

More than anything, I would suggest that you do proper research before ordering any item so that you won’t need to return the item once it is purchased. You should be sure about the measurements and theme that you have decided. And in case the item is damaged during shipping, an exchange will be more suitable to opt for. Whatever the issue might be, just try contacting the stores or customer care; they will be more helpful in guiding you than anyone else. I hope this will make your purchases easier and will encourage you to make better and thoughtful decisions for your next home decoration venture.